Grace Under Fire: Leadership When the Emotional Stakes are High

As leaders, we are not immune to conflict. In fact, conflict resolution is a popular requested topic for training and coaching, and most organizations make resources available to help us resolve it efficiently. But there is another side to conflict, beyond working out individual disagreements (i.e., conflict de-escalation). When fear, resentment, frustration, and lack of accountability simmers, the impact on our teams, as well as individuals, can be devastating. Grace Under Fire deals with this issue directly. Using personal stories along with business case research, Sara weaves a story of how we can bring our humanity to work in a constructive way. When emotions run high, there are opportunities that can actually strengthen relationships and propel our teams (and ourselves) to new levels of performance.